Sky Internet Down

24 May 2025

Sky offers more than 300 channels and three streaming services - Discovery+, Netflix, and Sky Go. Its services include satellite television, broadband internet, and home phone service. Sky has been serving low-price broadband packages, and the top offer is the near-gigabit download speeds with full-fibre for £42 a month.

The Sky website lists the standard price for the Full Fibre 500 broadband (£46 a month), which is how much you pay after the minimum term. Sky was planning to stop a series of cheap full-fibre broadband plans in the days ahead. Three deals are expected to end on May 28, which means new customers would have to pay extra.

Sky Internet was down in May 2025, affecting thousands of users. There were no issues with Sky Broadband & Talk; the users faced problems accessing the internet, the Sky Q boxes kept shutting down, and there was no signal on the televisions. The users reported issues with streaming TV and Sky TV apps.

Is Sky Internet Down?

Sky TV was down on May 16, 2025, for thousands of customers after an outage left tens of thousands unable to watch shows. People began reporting issues with the satellite television service just before 9 pm, according to outage tracker Downdetector. Initially, over 26,000 users reported, and in only an hour and a half, nearly 30,000 people were having problems with Sky.

Most Sky TV users said they were struggling to watch live shows as the service kept crashing, which was bad news for anyone tuning in to the Eurovision semi-finals. Sky has since issued a fix for the affected areas, and connections seem to be back up and running.

The provider acknowledged the broadband issues in the Barnsley area, but Cornwall Live also reported that multiple customers in the area had experienced Sky connection problems.

Is Sky Internet Down in My Area?

To check the Sky internet outage status in your area -

Visit the Sky website and check the Service Status page.
You can monitor service issues online or via the My Sky app. To find out if there are any problems in your area, either use the e checker or sign in to the My Sky app.
One can also check how many outages have been reported on DownDetector.

Why Is Sky Internet Down?

There are multiple causes of connection errors and internet outages. One common problem with Sky Q connectivity is that if it is not connecting to the wifi, then you have recently changed the settings or added a new device to the network.

Check the Wi-Fi connection and check if other devices are connecting to the Wi-Fi.
Restart your Sky Q box. To power cycle, the box must be turned off and unplugged for 10 seconds, then plugged back in, turned on, and then you must check if it reconnects to your wifi.
You must reconnect to Wi-Fi. If it is still not working, go to the Sky Q settings, select "Network," and then reconnect to Wi-Fi by entering the correct password.
If the Sky Q is not connecting to the router, it means the Sky Q box is not connecting to the router, and it can have some issues, such as a fault in the cable or network settings.
Check the connections and ensure the Ethernet cable is securely plugged into both your Sky Q box and the router.
Unplug the router for 10 seconds and then plug it back in to restart. It can resolve connection issues.
Check the network settings. Go to your Sky Q settings and ensure the network settings are correctly configured. If the box is still unable to connect, you may need to reset the network settings.
If Sky Q keeps dropping internet and intermittently losing connection, there could be issues with the wifi signal, network settings, or interference.
To get a better, uninterrupted signal, one should move the router to a more central location in the home.
To get a better signal, reduce interference caused by devices like microwaves and cordless phones, which can interfere with your wifi signal. Make sure your Sky Q box is positioned away from such devices.
Check your router or Sky Q box, update the settings, and see if it has any available software updates. Updates can sometimes resolve these issues.
Will Sky compensate me for the outage?
Your Sky broadband might be down because of your equipment, so you must make sure everything is set up properly.
If your Sky Hub includes internet calls, it needs to be set up differently from hubs without internet calls. Internet calls are standard with Sky Broadband Full Fibre, Ultrafast, or Gigafast packages.
Connect the Hub to your master phone socket or optical network terminal (ONT) for the best speed and stability. It is usually where the phone line enters your house. If you live in a flat, you may not have your own ONT, so you might have to speak to your landlord.
You could be entitled to compensation if your TV or internet goes down, but only if it's for a certain length of time.

Is Sky Broadband Down?

Is Sky broadband down? Many Sky Internet customers were hit by the same major outage on May 15, 2025. Sky broadband is down, leaving many households across the nation without internet, and people are unable to watch television.

Customers started reporting the issue with their internet connection around 9:20 p.m. on Thursday, and most complaints were that they were not getting signals on the Sky A boxes.

There were a few complaints of connectivity issues with Sky Internet.

As the Sky broadband down problem started, the customers vented their frustrations on social media sites. Users said it keeps going off onto standby or green light, but the remote is not reacting, and we have been restoring the box to get a response.

One user said, "I have been rebooting the device, and it has been six reboots in the day." The MySky Apps have not worked all evening in Southport, nor has the website worked. It is incredibly frustrating because the provider was not given any response to the orders and queries.

They can post and update their social media pages and tell users about the issue. Still, the website or its social media platforms have no updates about why it is not working, and they are not telling what the issue is.

Is Sky broadband down? The provider has been silent, and customers were most upset after the Sky Q box went down during the live broadcast of the Eurovision Song Contest semi-final. One user on X(Twitter) posted, "Does #sky #skytv not realise that Eurovision is on?! Another said, "Fuming! Missing parts of Eurovision due to the cutting off of @skytv."

Various other reports find the outages peaked around 10.30 pm, when over 30,000 customers faced and reported the problems caused by the outages. The number of complaints reduced overnight, but it began to rise again in the morning, when over 2000 customers reported the issue continuing by 6.30 am.

Users complained that there was no signal on the television, and the users had to shut down the Sky boxes, while many faced issues with the internet. Users said they could not watch television due to network problems, and some said their system completely went off and that they could do nothing about it.

Sky Internet Problems Today in the UK

The users said there had been sky down a complete blackout at 9 pm. The viewers tried all the usual unplugging and testing sockets to no avail. After trying to unplug their TVs and check that their remotes have batteries, users said that their Sky Q boxes would crash when booted up.

Sky has been offering discounted broadband packages, and there are fibre internet deals. Full fibre broadband, also known as FTTP (fibre to the premises) and FTTH (fibre to the home), delivers broadband directly into your home via the latest fibre optic cable. And finally, the top package was 900Mb/s Full Fibre Gigafast Broadband.

However, these packages rely on you being able to get a full-fibre connection. Sky says it means the deals are only available to "55% of UK homes". All three deals are listed as being "available until 28/05/2025", which means they're set to disappear in days.

Many customers vented their frustrations on social media. One person wrote, "What's going on with Sky TV? It's crashed twice. It seems others are reporting about Sky down."

Another asked, "What is going on once again? Sky keeps crashing. The internet is on and off. It's always on a Thursday." They added, 'Sort it out.'

One Sky user said her television was completely blacked out. Before it shut down, she was greeted with the message "Please wait while we load your programme."

The outage seemed to begin sometime after 9 pm this evening, with a spike up to 30K an hour later. Reports then subsided to below 20,000, but they grew since then, and stood at 30,312.

The problems are widespread around the UK, with London, Manchester, Cardiff and Glasgow the main cities affected. Around 87% of reports are about problems with Sky television, while 8% say they are facing a total blackout, and 5% have problems with the internet.

Despite the widespread reports of issues, a notice on the Sky website says there are "no known issues" affecting the TV service.

The website provides ways to check the status of service and update related information for uninterrupted service, for instance –

The Sky Service Checker can be used to monitor service issues, or one can check the My Sky App. Users can check Sky's social media accounts for announcements related to outages and get updates.
The website's aggregate reports from users can be accessed on the DownDetector site.
If you continue to face problems with connectivity, change the router password. The National Cyber Security Centre (NCSC) compiled 20 of the most common passwords, e.g., 1111111, 12345678, and others like the name of your favourite football team, people, musicians, or fictional characters, which are easy to guess and must be avoided.
The best passwords are long and easy to remember. You can use random words together, but you must not recycle the password on another platform; if the hacker gains access to any platform, they can reach your account. You can use a password manager to keep track of passwords and save them in a browser that can store them for you.

Is Netflix Down?

If you see one of the following errors: Netflix is Currently Unavailable.

What does it mean if Netflix is down? This means that you either have no access to the account or the internet connection is down. It typically indicates that your app requires an update or points to a network connectivity issue preventing your device from reaching the Netflix service.

To resolve the issue, follow the troubleshooting steps for your device below. To find out your status, visit the website's support page for more information.

Is Sky Internet Down In London?

Sky Internet was down in London on May 16, 2025. The heat map shows outages recorded over the previous 24 hours. The most reported locations include London, Manchester, Birmingham, Leeds, Liverpool, Sheffield, Bristol, Southampton, and Glasgow.

Is The Sky Internet Down in Liverpool?

Sky Internet was down in Liverpool on May 16, 2025. Over 30K users reported the outage at 10.30 pm, where the customers could not access their favourite shows. Many had been working from home, and their work was disrupted.

Sky issued the statement that there had been a technical issue which caused the outage, and the problem was resolved the next morning. However, Sky Glass and Sky Stream were not affected by the outage.

Some customers continued to face issues accessing the service even the next day; the service provider advised users to unplug the TV for 30 seconds and reboot the device to check if they were getting access to the services.

How Do I Know If Sky Internet Is Down?

Broadband issues frustrate customers as thousands continue to work from home. One can monitor service issues online via the My Sky app. Customers can witness problems in service in the area by signing in to the My Sky App.

One can follow the Sky outages to get more information on how to check the service in the given location and see if they are eligible for compensation or not.

To assess the connection and service status -

Run a broadband speed test to see if the speed you're getting is the same as the package you're paying for.
If you notice a clear difference, sign in with your Sky ID and test your connection - this will help identify any issues causing your internet to go down.

Is There a Technical Issue with Sky Today?

At the peak, there were over 30,000 complaints of sky down connectivity loss, and reports went down to slightly over 2,400 customers. However, some users were still experiencing the outage even the next morning.

Some customers were experiencing issues with their Sky Q box despite reports that the outage was resolved. Sky issued an update on its X, formerly Twitter, account regarding the persisting outage. Customers were advised to reboot their Sky Q boxes once again.

Many took to the internet to express their frustration after Sky released an update on the situation. Many users have complained that the issue hasn't been resolved for them and disagree with the standby mode explanation.

Sky has issued a response to concerned customers about the outage.

A Sky spokesperson said: "We're sorry some customers had trouble accessing Sky Q last night. The issue was quickly resolved, and service has been restored." According to the company, a technical issue has caused the Sky Q box to go into standby mode.

Users need to reset their boxes by switching them off and unplugging them from a power socket for 30 seconds.

The Sky Q should work normally and then be switched back on.

What Do You Do When Your Sky Broadband Is Down?

Sky has been recommending that users switch off their Sky Q box for 30 seconds and then turn it back on again. However, many customers have since responded to the Sky Help Team to say that their advice hasn't been working.
Other general recommendations include checking the wifi connection and possibly reconnecting to it, as well as updating the Sky Q box in case of any new service updates.
Some users responded to the Sky Help Team on X to voice their concerns over the outage. The team told some users to send a direct message so they could advise further.
There are some techniques that one can apply to improve the wifi connection and get more out of it.
Run a speed test to check the speed of the connection.
If these devices are kept too close to the router, they can affect the Wi-Fi. Move the router away from other devices, such as cordless phones, TVs, and monitors.

Can I Get Compensation from Sky for Broadband Outages and Other Issues?

Users could claim compensation for broadband issues in various circumstances, such as total loss of service, missed engineer appointments, and delayed broadband activation.

One could get £9.76 if there is a total loss of service (no internet at all) and it isn't fixed within two working days. The compensation will start from the third full working day. You do not get automatic compensation if you are not facing a total loss of service, you prevent the connection from getting fixed, or your home equipment is faulty.

One can get compensation for a missed engineering appointment due to internet outages. You can get £30.49 if your engineer doesn't show up to the visit or if Sky changes or cancels your visit. The change or cancellation needs to have occurred with less than 24 hours' notice.

You don't get compensation if you don't give the engineer access to fix the issue, or if a health and safety issue prevents their access.

If your Sky broadband is not activated by midnight on the confirmed date, you could get £6.10 for each full day it is late.

You will not get compensation if you miss the engineer appointment, your Sky Broadband & Talk order fails before the activation date is confirmed, you change or cancel the visit, or it is delayed.

If anyone is eligible for compensation under any circumstances, Sky estimate what you owe and adds a credit to your Sky account. It's all handled automatically, so you don't need to get in touch.

If you want to make a complaint to the Sky customer service team, you can reach them on 0333 7591 018. If your service goes down, it's worth asking for compensation—even if it doesn't meet the requirements.

How Do I Check If Broadband Is Down in My Area?

The lights on your Sky Hub can help to check broadband connection issues, but you need to know what they mean:
The Red power light indicates that your hub might be faulty. To resolve the problem, you can try switching it off and on again at the mains plug and waiting a few minutes while it starts back up.
Flashing amber light means your Hub is in recovery mode. Hold the reset button on the back of your Hub for 10 seconds until the lights on the front start to blink. Then wait for the lights to return to normal and check your broadband.
To get a more accurate assessment for your area, visit the Sky website, enter your phone number, and check your network connection there. It will tell you if there are any issues in your area affecting Sky's internet connection. You'll also be able to see any trending Sky broadband discussions within the Sky online community, which can help you see if there are other complaints in a specific area.
If your Sky broadband is down, reset the box and get it working. Unplug the device overnight and plug it back in the morning; if it has worked for over an hour, try resetting the box.

How Can You Report Your Outage Issues to Sky?

As of now, plenty of disgruntled customers are voicing their concerns on X and messaging the Sky Help Team. Alternatively, if you prefer to write to the company, you can send a letter to Customer Complaints, Sky Subscriber Services Ltd.

You can also call Sky on 03337593848, message Sky via its messaging service (which is open from 8:30 a.m. to 7:30 p.m. every day), or submit an online complaint.